Terms and Conditions

Access to and use of this web site is provided by Knauf Insulation Limited, company number 1926842, whose registered office is at PO Box 10, Stafford Road, St Helens, Merseyside WA10 3NS (“Knauf Insulation”) subject to the following terms and conditions.

Please read these terms and conditions carefully. They are important.

“we” and “us” means Knauf Insulation Limited and “you” means the user.

Acceptance of Terms and Conditions of Web Site Use
By accessing or using this web site (“the Site”) or any material available from it you agree to be bound by these terms and conditions as may be varied from time to time (“these Terms”) and which you agree to check regularly. If you do not agree to any of these Terms you should leave the Site now.

Terms of Website Use
Any unauthorised use of any Material on the Site will breach copyright laws and may also breach trademark laws and the laws of privacy/confidentiality.

Your permission to use the Site terminates automatically if you breach any of these Terms and if that happens you must immediately destroy any copies made of the Material.

You may not create links to the homepage or any other part of the site without express written permission from Knauf Insulation, and then only after they have been approved by us. When you access the Site it will be under your correct name and you agree that you will not impersonate anyone.

You represent, warrant and undertake that you will not cause or permit anything to be done that may infringe or damage any intellectual property rights of Knauf Insulation.

If you would like any information about permission to use material on the Site, please e-mail

Copyright & Trademarks
The literary, artistic and/or other forms of copyright in and materials provided on the Site (“Materials”) and files, graphics, devices, code, links and all other aspects of it are either owned by us or by a third party that has licensed us. All database rights in the Materials for their selection or arrangement belong to us.

You agree that you will not copy, reproduce, adapt, save, distribute, republish, download, display, publicly perform, post or transmit in any form or by any means any material provided on the Site (“Material”) except that you may print out one copy of any part of the Material for your own personal, non-commercial use only, provided you do not modify it or remove any copyright or proprietary notices.

Knauf Insulation reserves the right to use for its own purposes any material submitted to the Site, including text and images, either on the Site or in any other form, including for publicity purposes. Knauf Insulation reserves the right to monitor submissions to the Site and to edit or reject any submissions. You may not submit materials which are inaccurate, misleading, defamatory, blasphemous or indecent.

The trademarks and logos (the Trademarks) used and displayed on the Site which refer to or identify our products are registered (and unregistered) trademarks of Knauf Insulation and may not be used for any advertising or other publicity materials without our prior written consent. Any third party brand, product, service and company names contained on the Site are the trademarks, service marks and trade names of their respective holders. Knauf Insulation does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

Privacy Policies
Other web sites may be accessed through the Site: the privacy and information practices of those other web sites are not covered by our privacy policy. Our privacy policy may be found here


Knauf Insulation is constantly seeking ways to improve the specification, design and production of its products and alterations take place continually. Whilst every effort is made to produce up to date products and specifications, the Site should not be assumed to be an infallible or completely up to date guide, nor does it constitute an offer for the sale of any particular product. Merchants, Distributors and Dealers are not agents of Knauf Insulation and have absolutely no authority to bind Knauf Insulation by any express or implied undertaking or representation.

Although Knauf Insulation has taken care to ensure that the information on the Site is accurate, we provide the Site and the information contained on it on an “as is” basis and neither Knauf Insulation nor its affiliated companies nor any of their respective employees or representatives make any warranty of any kind (expressed or implied) as to, or assume any legal liability for, (in each case to the extent permitted by law), as to the accuracy, completeness, currency or reliability of any information contained on the Site, nor do they accept any liability to keep the information contained on the Site up to date. In particular (but without limitation) we do not warrant or represent that the Site will be error free or that it is suitable for any particular purpose.

In the event that Knauf Insulation is held liable for any loss or damage, you further agree that Knauf Insulation will not be liable for any indirect, special or consequential loss or damage, loss of data, income or profit or claims from third parties which arise from your use of the Site for any and all purposes or from reliance on any part of it.

We do not limit our liability for death or personal injury to the extent only it arises by our negligence or the negligence of our members, officers or employees.

Software Disclaimer
Any software downloads from the Site (or through approved 3rd parties providing download/purchase facilities) have been thoroughly scanned and tested at all stages of production, but we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using such software. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using such software.

Any hypertext link in the Site which connects to another site is intended for the help of our users. We take no responsibility for the content of any web site which may be linked to the Site. Knauf Insulation and its affiliated companies have not necessarily reviewed, are not responsible for, do not necessarily endorse the content of, and accept no liability in respect of any information contained on any web site that is referenced by a link from the Site or which may be linked to the Site. If you decide to access other web sites through any such link, you do so at your own risk and will be bound by any terms and conditions of use which that other site may impose on its users. Any dealings you may have with any third party are your responsibility and Knauf Insulation accepts no responsibility to assist in the resolution of any dispute which may ensue. Knauf Insulation will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.

By using the Site you agree to indemnify Knauf Insulation and its officers, members, employees and agents, from and against any actions or claims or demands relating to the use or alleged use of the Material and/or the Site by you or by persons on your behalf or by reason of breach of these Terms. We will promptly provide notice to you of any such claim against us and shall reasonably assist you, at your expense, in defending any such claim.

We cannot be certain that all the Material and information on the Site at any time will comply with all laws of every country in the world and we cannot accept responsibility to you for any such non-compliance. Our product specifications vary from country to country and the Site is designed for use by UK customers only.

No variation to these Terms other than the variations notified by us shall be binding unless in writing and signed by us.

These Terms are governed by and to be construed under English law and the parties submit to the exclusive jurisdiction of the English courts.

For further information please contact us